People - Ability to recruit, select and develop associates and hold individuals accountable for performance - Ability to function as a role model, ensuring that the guest remains the top priority - Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities - Proven ability to respectfully challenge and motivate the team - Create a family environment, drive volume and anticipate guest needs - Achieves excellent guest service by role-modeling company service standards - Adheres to Human Resources standards - Assesses associates consistently; reviews and communicates associate performance and deliverables - Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention - Holds self and associates accountable for achievement of financial results and metric goals - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity Process - Develops business strategy and maximizes opportunities to generate additional store volume - Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance - Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage) - Ability to control payroll expenses through effective and efficient staffing - Analyzes business reports regularly to identify problems and/or areas of opportunity - Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation - Ensures attainment of sales, payroll and inventory shortage goals - Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements - Directs merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)  Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals - Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines - Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries - Operates with the highest levels of personal integrity and business confidentiality - Represents the brand by adhering to appropriate standards of dress and grooming - Maintains clean store environment

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming