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People
- Ability to recruit, select and develop associates and hold individuals accountable for performance
- Ability to function as a role model, ensuring that the guest remains the top priority
- Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
- Proven ability to respectfully challenge and motivate the team
- Create a family environment, drive volume and anticipate guest needs
- Achieves excellent guest service by role-modeling company service standards
- Adheres to Human Resources standards
- Assesses associates consistently; reviews and communicates associate performance and deliverables
- Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention
- Holds self and associates accountable for achievement of financial results and metric goals
- Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
- Empowers and involves associates in decision-making processes
- Receives feedback and fosters dialog around solutions
- Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
- Fosters team commitment through support, relationship building, and recognizing individual contributions
- Leads by managing through change and adversity
Process
- Develops business strategy and maximizes opportunities to generate additional store volume
- Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance
- Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage)
- Ability to control payroll expenses through effective and efficient staffing
- Analyzes business reports regularly to identify problems and/or areas of opportunity
- Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
- Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
- Ensures attainment of sales, payroll and inventory shortage goals
- Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements
- Directs merchandise presentation, restocking and recovery to maximize productivity
- Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards
- Communicates effectively with executive team
- Must be able to lift and carry heavy boxes (up to 30 lbs.)
Presentation
- Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals
- Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
- Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries
- Operates with the highest levels of personal integrity and business confidentiality
- Represents the brand by adhering to appropriate standards of dress and grooming
- Maintains clean store environment
People
- Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
- Serves as Manager on Duty when managers are not present
- Helps develop team to accomplish store’s business objectives through coaching, investment, retention
- and motivation
- Creates a learning environment for associates
- Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
- Shares information and communicates clearly to all levels of the team
- Holds self and employees accountable for achievement of financial results and statistical standards
- Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
- Empowers and involves associates in decision-making processes
- Fosters team commitment through support, relationship building, and recognizing individual contributions
- Leads by managing through change and adversity
- Acknowledges, interacts and builds relationships with guests; creates guest loyalty
- Consistently receives positive, unsolicited guest feedback
- Communicates effectively with store management and guests
- Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
- Supports an environment of learning and trust by acting as a positive role model
Process
- Ensures attainment of sales and inventory shortage goals
- Implements merchandise presentation, restocking and recovery to maximize productivity
- Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
- Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
- Controls workflow through successful planning and delegation
- Executes task directives within designated timeframes
- Completes opening/closing procedures and tasks as directed by management with a guest focus
- Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage
- control and to protect Company assets
- Maintains a safe work environment and reports any potential hazards
- Participates and assists in the preparation for the stores’ inventory
- Participates in store walk-throughs with team, communicating successes/opportunities in key store areas
- Communicates effectively with executive team
- Recommends ideas to improve standards and processes
- Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and
- attendance system; remains flexible to the needs of the business
- Receives feedback and fosters dialog around solutions
Presentation
- Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
- Maintains a clean and presentable store environment
- Assists in the construction of merchandising and window displays
- Represents the brand by adhering to appropriate standards of dress and grooming
People
- Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards
- Acknowledges, interacts and builds relationships with guests; creates guest loyalty
- Consistently receives positive, unsolicited guest feedback
- Communicates effectively with store management and guests
- Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
- Supports an environment of learning and trust by acting as a positive role model
Process
- Completes opening/closing procedures and tasks as directed by management with a guest focus
- Is able to locate merchandise effectively and maintain organization
- Is able to perform register transactions quickly and efficiently
- Is able to process transactions accurately, as well as handle cash and provide change without error
- Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets
- Maintains a safe work environment and reports any potential hazards to leadership
- Participates and assists in the preparation for the stores’ inventory
- Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business
Presentation
- Assists in the construction of merchandising and window displays
- Maintains a clean and presentable store environment
- Represents the brand by adhering to appropriate standards of dress and grooming