People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Engages our guests and make their shopping experience exceptional - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Coaches to Guest Engagement expectations - Manages Mission Monday partnership and events - “Butterfly” (manager on duty) – on the floor at all times with zones covered at all times - Ensures the fitting room experience is exceptional – outfitting and styling - Manages product communication and all product information posted - Manages and executes building guest book / logs - Leads new associate on-boarding - Co-leads floor set and refresh strategy - Co-manages payroll and store’s financial performance - Makes decisions regarding store operations and planning - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)   Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Co-manages the implementation and/or delegation of all weekly operational and visual objectives - Leads associate education on all associate training to ensure consistency in visual excellence - Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team - Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Plans, executes, and maintains floor sets and refreshes - Plans, executes, and maintains window installations - Leads floor sets/refresh management - Manages seasonal décor placement - Co-manages product replenishment - Manages mannequin placement and design - Co-manages store atmosphere – scent, music, lay out - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office visual communication through Store Leader / District Leader partnership - Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Manages placement of new product - Communicates product performance observations and offers feedback to the Visual District Leader

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Plans, executes, and maintains floor sets and refreshes - Plans, executes, and maintains window installations - Leads floor sets/refresh management - Manages seasonal décor placement - Co-manages product replenishment - Manages mannequin placement and design - Co-manages store atmosphere – scent, music, lay out - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office visual communication through Store Leader / District Leader partnership - Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Manages placement of new product - Communicates product performance observations and offers feedback to the Visual District Leader

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Engages our guests and make their shopping experience exceptional - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Coaches to Guest Engagement expectations - Manages Mission Monday partnership and events - “Butterfly” (manager on duty) – on the floor at all times with zones covered at all times - Ensures the fitting room experience is exceptional – outfitting and styling - Manages product communication and all product information posted - Manages and executes building guest book / logs - Leads new associate on-boarding - Co-leads floor set and refresh strategy - Co-manages payroll and store’s financial performance - Makes decisions regarding store operations and planning - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)   Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Co-manages the implementation and/or delegation of all weekly operational and visual objectives - Leads associate education on all associate training to ensure consistency in visual excellence - Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team - Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Engages our guests and make their shopping experience exceptional! - Co-Leads floor sets/refresh management - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Manages and oversee scheduling - Manages back of house organization - Manages shipment and product prep process (steaming, hanging etc.) - Plans and manages merchandise markdown process - Manages supply orders, maintenance & cleaning - Manages Inventory/Damages - Audits and manage banking & loss prevention systems - Trains new associates on operational processes - Co-manages payroll and responsible for store’s financial performance - Responsible for decisions regarding store operations and planning - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team. - Must be able to lift & carry heavy boxes (up to 30 lbs) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office communication through Store Leader / District Leader partnership - Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment. - Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team - Communicates performance observations and offers feedback to the District Leader

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

What You’ll Do - Deliver unique, one-of-a-kind guest experiences in a service-oriented environment - Leverage your styling training to complete head-to-toe looks for the bride and bridal party, delivering strong conversion and AOV to meet brand goals - Assist in building localized relationships through outreach to small businesses, wedding vendors and regional influencers - Support your leaders on administrative and product merchandising tasks - Represent Vow’d Wedding’s core mission and values wherever you go

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Engages our guests and make their shopping experience exceptional - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Coaches to Guest Engagement expectations - Manages Mission Monday partnership and events - “Butterfly” (manager on duty) – on the floor at all times with zones covered at all times - Ensures the fitting room experience is exceptional – outfitting and styling - Manages product communication and all product information posted - Manages and executes building guest book / logs - Leads new associate on-boarding - Co-leads floor set and refresh strategy - Co-manages payroll and store’s financial performance - Makes decisions regarding store operations and planning - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)   Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Co-manages the implementation and/or delegation of all weekly operational and visual objectives - Leads associate education on all associate training to ensure consistency in visual excellence - Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team - Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Engages our guests and make their shopping experience exceptional - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Coaches to Guest Engagement expectations - Manages Mission Monday partnership and events - “Butterfly” (manager on duty) – on the floor at all times with zones covered at all times - Ensures the fitting room experience is exceptional – outfitting and styling - Manages product communication and all product information posted - Manages and executes building guest book / logs - Leads new associate on-boarding - Co-leads floor set and refresh strategy - Co-manages payroll and store’s financial performance - Makes decisions regarding store operations and planning - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)   Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Co-manages the implementation and/or delegation of all weekly operational and visual objectives - Leads associate education on all associate training to ensure consistency in visual excellence - Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team - Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Plans, executes, and maintains floor sets and refreshes - Plans, executes, and maintains window installations - Leads floor sets/refresh management - Manages seasonal décor placement - Co-manages product replenishment - Manages mannequin placement and design - Co-manages store atmosphere – scent, music, lay out - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office visual communication through Store Leader / District Leader partnership - Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Manages placement of new product - Communicates product performance observations and offers feedback to the Visual District Leader

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Ability to recruit, select and develop associates and hold individuals accountable for performance - Ability to function as a role model, ensuring that the guest remains the top priority - Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities - Proven ability to respectfully challenge and motivate the team - Create a family environment, drive volume and anticipate guest needs - Achieves excellent guest service by role-modeling company service standards - Adheres to Human Resources standards - Assesses associates consistently; reviews and communicates associate performance and deliverables - Proactively provides timely feedback to associates, rewarding and recognizing achievement to drive retention - Holds self and associates accountable for achievement of financial results and metric goals - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity Process - Develops business strategy and maximizes opportunities to generate additional store volume - Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance - Achieves quantifiable performance goals (net sales, DPT, UPT, payroll, shortage) - Ability to control payroll expenses through effective and efficient staffing - Analyzes business reports regularly to identify problems and/or areas of opportunity - Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation - Ensures attainment of sales, payroll and inventory shortage goals - Understands and is accountable for control of income and expense categories as relates to company’s profit and loss statements - Directs merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture and ensures compliance with all Altar’d State values, practices and operational standards - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.)  Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate progress towards goals - Demonstrates knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines - Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries - Operates with the highest levels of personal integrity and business confidentiality - Represents the brand by adhering to appropriate standards of dress and grooming - Maintains clean store environment

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities - Serves as Manager on Duty when managers are not present - Helps develop team to accomplish store’s business objectives through coaching, investment, retention - and motivation - Creates a learning environment for associates - Addresses guest concerns, coming to resolution when possible, and involving management where appropriate - Shares information and communicates clearly to all levels of the team - Holds self and employees accountable for achievement of financial results and statistical standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Ensures attainment of sales and inventory shortage goals - Implements merchandise presentation, restocking and recovery to maximize productivity - Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards - Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals - Controls workflow through successful planning and delegation - Executes task directives within designated timeframes - Completes opening/closing procedures and tasks as directed by management with a guest focus - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage - control and to protect Company assets - Maintains a safe work environment and reports any potential hazards - Participates and assists in the preparation for the stores’ inventory - Participates in store walk-throughs with team, communicating successes/opportunities in key store areas - Communicates effectively with executive team - Recommends ideas to improve standards and processes - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and - attendance system; remains flexible to the needs of the business - Receives feedback and fosters dialog around solutions   Presentation - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Maintains a clean and presentable store environment - Assists in the construction of merchandising and window displays - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Plans, executes, and maintains floor sets and refreshes - Plans, executes, and maintains window installations - Leads floor sets/refresh management - Manages seasonal décor placement - Co-manages product replenishment - Manages mannequin placement and design - Co-manages store atmosphere – scent, music, lay out - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office visual communication through Store Leader / District Leader partnership - Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Manages placement of new product - Communicates product performance observations and offers feedback to the Visual District Leader

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Participates and assists in the preparation for the stores’ inventory - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards - Acknowledges, interacts and builds relationships with guests; creates guest loyalty - Consistently receives positive, unsolicited guest feedback - Communicates effectively with store management and guests - Treats others fairly, with respect, and values differences; does not pass judgment on potential guests - Supports an environment of learning and trust by acting as a positive role model   Process - All shipment should be dated, sorted by category, and processed within 24 hrs. The stockroom specialist may take items to the sales floor as time permits and with management approval. - Any discrepancies or issues are the responsibility of the stockroom specialist to report to the Operations Assistant Manager, Store Manager, and/or the Distribution Center. Direct line of communication will be determined on a store by store basis. - Make sure all backstock is organized and placed in designated locations in the stockroom. - Make sure fixtures, cleaning supplies, hardware bins, bags, tissue, and other items stored in the stockroom are neat and organized. Hangers should be boxed, labeled, and stored out of the way. - The stockroom should be kept neat, clean, and organized at all times. All trash and boxes should always be taken out and never accumulate over multiple days. Floor should be swept daily and mopped weekly. Bathroom trash should be collected before the end of shift. Sale floor and office trash should be collected by the closing team and placed by back door. Follow up with Visual or Store Manager about any old displays or window props to determine if they should be discarded. - Manage the off-site storage unit (if applicable) - Completes opening/closing procedures and tasks as directed by management with a guest focus - Is able to locate merchandise effectively and maintain organization - Is able to perform register transactions quickly and efficiently - Is able to process transactions accurately, as well as handle cash and provide change without error - Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets - Maintains a safe work environment and reports any potential hazards to leadership - Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business   Presentation - Assists in the construction of merchandising and window displays - Maintains a clean and presentable store environment - Represents the brand by adhering to appropriate standards of dress and grooming

People - Fosters a guest-focused team environment through driving volume and anticipating guest needs - Achieves excellent guest service by role-modeling company service standards - Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention - Holds self and associates accountable for achievement of financial results and performance standards - Manages conflict and coaches by applying company’s recommended processes, standards and guidelines - Empowers and involves associates in decision-making processes - Receives feedback and fosters dialog around solutions - Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results - Fosters team commitment through support, relationship building, and recognizing individual contributions - Leads by managing through change and adversity - Makes recommendations on hiring, promotions, and terminations of team members based on performance - Co-conducts and facilitates sales associate and keyholder training Process - Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals. - Plans, executes, and maintains floor sets and refreshes - Plans, executes, and maintains window installations - Leads floor sets/refresh management - Manages seasonal décor placement - Co-manages product replenishment - Manages mannequin placement and design - Co-manages store atmosphere – scent, music, lay out - Controls workflow through successful planning and delegation - Executes task directives within designated time frames - Completes opening/closing procedures - Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets - Communicates effectively with executive team - Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation - Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales - Interprets Home Office visual communication through Store Leader / District Leader partnership - Partners with the Visual District Leader to oversee and manage the roll-out of floor sets, window sets, fixture placement and overall visual environment - Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team - Manages placement of new product - Communicates product performance observations and offers feedback to the Visual District Leader